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FAQ - Registration

Club Details

Q. We haven't decided on a name for our club yet. What do I enter for club name?
A. At this point you may enter any name you wish. You can always come back at a later date and edit your club's name

Q. What do you mean by monthly subscription? I thought registration was free.
A. Yes, registration is free. Monthly subscription refers to the amount that each member contributes to the club every month.

Q. What is a portfolio alert?
A. A portfolio alert is an email we send to you with updated information about the equities in your portfolio.

Q. What is the Directory of Clubs?
A. Exactly what it sounds like - a directory of all clubs that are registered with ProShare Investment Clubs. We use this information to provide statistics on the investment club movement in the UK.

Member Details

Q. Why do I have to provide an email address?
A. This is our primary method of communicating with clubs, and the way in which we provide you with login details. We will not release your email address to third parties, and you may choose not to receive alerts or email reminders from us.

Q. What if a member doesn't have an email address, or I don't know theirs?
A. If a member does not have an email address please enter your own. This way you will receive all important communications and will be able to pass them on to that member. Again, if you do not know their email address please enter your own - this can be edited at a later date.

Q. Why do I have to tell you my income?
A. You don't - feel free not to complete this field.

Q. I'm trying to add a new member, but need to fill in their username and password. I don't know what these are - what do I do now?
A. You will need to create a unique username and password for each new member. Their first initial followed by their surname is usually appropriate for the username. Feel free to create any password you wish.

Q. What do you mean by Admin user?
A. The Admin user for your club has access to edit your club's portfolio, view other members' login details, and edit other member's details. All other club members can view the portfolio in read only format and amend only their personal details. You are welcome to have as many Admin users as you wish and need a minimum of one. Simply check the Admin user box beside the name of each person whom the club has decided should have full access. If you have accidentally checked the box, click on it again to remove the Admin user status.

Q. What do you mean by liason officer?
A. The liason officer is the contact person for each club. From time to time we may send information in the mail or call clubs. The liason officer should be the person who best represents the club and can pass on information to the rest of the members. You may only select one liason officer per club.